Apex Support

Most single rooftops are live within 3–5 business days. Our team handles the DMS migration and data import for you; you handle the coffee. Dealer groups run on a staged rollout with a dedicated implementation lead.

Yes. Apex maintains a real-time, two-way sync with the major dealer management systems, so inventory and customer records stay current in both places without double entry.

Every outbound message carries the sending dealership's identity and an opt-out path, and honored opt-outs are enforced platform-wide. You stay responsible for obtaining consent under the TCPA; Apex gives you the tooling and the audit trail to prove it.

Plans are billed monthly or annually — annual billing includes two months free. Your card is charged at the start of each cycle, receipts go to your billing email automatically, and admins can change plans, seats, or payment details any time from Account & Security → Billing.

Choose "Forgot password" on the sign-in screen and we'll email you a reset link that's valid for 30 minutes. If the email doesn't arrive, check spam or ask your dealership admin to send a fresh invite from Account & Security → Users.

Always. Your data is yours. Admins can export leads, deals, and message history at any time from Account & Security, in CSV or via the API.

Deactivate the user and their open leads reassign automatically through Round-Robin, with the full timeline preserved. No deal is orphaned.